Shipping
Shipping and delivery
Shipping rates, taxes, and delivery estimates are shown in Shopify checkout before payment. Once your order ships, tracking is sent to the email used at checkout.
Returns
Final sale after shipment
Because dietary supplements are ingestible products, shipped orders cannot be returned, restocked, or resold. If your order has not shipped yet, contact us immediately and we will review whether cancellation is still possible.
Support
Damaged or incorrect items
If the wrong item was shipped or the product packaging arrived damaged, email your order number and clear photos within 7 calendar days of delivery. Verified cases are handled with a replacement shipment.
Carrier
Marked delivered but missing
Check nearby delivery areas and your local carrier first. If the package is still missing after 48 hours, contact us so we can help review the carrier record and next steps.
Refunds
Refund expectations
We do not refund shipped supplement orders for preference, subjective results, refused delivery, or missed promotions. When we are responsible for a verified fulfillment issue, we correct it with replacement product.
Subscriptions
Recurring deliveries
Subscription purchases are processed through Shopify selling plans. Customers can manage, skip, pause, or cancel future deliveries through their account before the next scheduled charge.