Shipping, returns, and subscriptions.

Clear terms for delivery, final sale supplements, damaged packages, incorrect items, refunds, and recurring deliveries.

Dietary supplements Shopify checkout Replacement-first support

Shipping

Shipping and delivery

Shipping rates, taxes, and delivery estimates are shown in Shopify checkout before payment. Once your order ships, tracking is sent to the email used at checkout.

Returns

Final sale after shipment

Because dietary supplements are ingestible products, shipped orders cannot be returned, restocked, or resold. If your order has not shipped yet, contact us immediately and we will review whether cancellation is still possible.

Support

Damaged or incorrect items

If the wrong item was shipped or the product packaging arrived damaged, email your order number and clear photos within 7 calendar days of delivery. Verified cases are handled with a replacement shipment.

Carrier

Marked delivered but missing

Check nearby delivery areas and your local carrier first. If the package is still missing after 48 hours, contact us so we can help review the carrier record and next steps.

Refunds

Refund expectations

We do not refund shipped supplement orders for preference, subjective results, refused delivery, or missed promotions. When we are responsible for a verified fulfillment issue, we correct it with replacement product.

Subscriptions

Recurring deliveries

Subscription purchases are processed through Shopify selling plans. Customers can manage, skip, pause, or cancel future deliveries through their account before the next scheduled charge.

How we handle damaged or incorrect orders.

  1. Photograph the issue Capture the product, shipping label, packaging, and any visible damage.
  2. Email within 7 days Send your order number and photos to support@biosudo.com.
  3. We verify and replace If the issue qualifies, we ship a replacement to the original address.

Have an order question?

Email support with your order number before sending anything back. Unapproved returns cannot be received or restocked.

support@biosudo.com